Supporting performance throughout the operational lifecycle
Reliable technical support is essential to ensure that automated equipment and production systems consistently deliver their expected performance. More than simply responding to issues, Technical Support brings together a range of services designed to help customers successfully deploy new equipment, sustain operational efficiency and maximize the long-term value of their assets.
From installation and commissioning activities through to day-to-day production support, maintenance and continuous improvement initiatives, IMA Automation specialists work alongside customer teams to enhance equipment availability, improve reliability and support more efficient operations. Combining technical expertise with digital tools and advanced services, Technical Support helps customers address operational challenges at every stage of the equipment lifecycle.
Technical Support across the equipment lifecycle
Every machine and production line follows a journey that extends well beyond installation. Each phase presents specific operational requirements, from system acceptance and deployment to performance optimization and long-term maintenance.
Before production starts, activities such as Factory Acceptance Testing, logistics coordination, installation and commissioning help ensure that equipment is delivered, configured and prepared according to project objectives. Services including FAT, SAT, Virtual Commissioning, Installation Support and Project Management contribute to a structured transition from project execution to production readiness.
Once equipment enters operation, the focus shifts towards maintaining reliability, supporting production teams and ensuring consistent performance. Dedicated technical assistance, maintenance services, calibration support and production-oriented expertise help customers manage day-to-day operations while minimizing disruptions and adapting to evolving manufacturing requirements.
As production environments become increasingly digital and interconnected, Technical Support also evolves. Connected platforms, remote services, real-time data access and advanced analytics provide new opportunities to improve responsiveness, streamline maintenance activities and support more informed operational decisions.
To address these changing needs, IMA Automation combines field experience, digital technologies, connected services and Artificial Intelligence within an integrated portfolio of Technical Support solutions designed to support operational excellence over the entire lifecycle of the equipment.
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