Production Support & Embedded Engineer
Expert support on the production floor, whenever it matters most
The Production Support & Embedded Engineer service provides IMA AUTOMATION customers with direct technical assistance during key operational stages, from equipment start-up and testing to initial production runs and other critical activities where specialist support can make a real difference. By working alongside customer teams directly on the production floor, highly qualified IMA technicians help accelerate ramp-up, maintain production continuity and optimise equipment performance, while supporting safer and more effective line operation.
Value and Benefits
Having an experienced IMA technician on site during production start-up and other critical phases helps customers achieve faster response, greater continuity and more efficient operations.
Key benefits include:
- Fast response during critical operations: on-site technical expertise helps identify and address unexpected issues quickly, supporting a rapid return to normal production.
- Direct support for production teams: practical assistance for operators and maintenance personnel during day-to-day activities.
- Ongoing equipment optimisation: proactive recommendations help improve process stability, equipment performance and production efficiency.
- Development of internal expertise: technical skills can be assessed directly on site, identifying opportunities to strengthen the capabilities of customer personnel.
- Faster production ramp-up: dedicated support helps reduce delays and reach expected production levels more quickly.
- Reduced impact of downtime: faster intervention and fewer interruptions contribute to greater overall productivity.
Service Products
IMA specialists work alongside customer teams to provide structured technical and operational support according to specific production requirements. The service can include:
- On-site assistance for operators and maintenance personnel during equipment start-up and the initial stages of production.
- Technical support during dedicated testing activities and performance trials.
- Supervision and assistance during size changeover operations.
- Practical guidance for routine maintenance activities and basic troubleshooting.
- Assistance in the correct use of standard technical documentation, including spare parts catalogues, instruction manuals and electrical diagrams.
- Support in verifying the correct application of the customer's Standard Operating Procedures (SOPs).
Why choose this Service
Reach production targets faster
Dedicated technical support helps manage the challenges of the initial production stages and shorten the time required to reach expected performance levels.
Greater operational reliability
Working alongside IMA specialists helps ensure that equipment and lines are operated correctly and consistently, reducing operational risks during critical production phases.
Build stronger in-house capabilities
Direct interaction with experienced IMA technicians promotes knowledge transfer, helping customer teams develop greater confidence, technical skills and operational autonomy.
Support tailored to your operation
The service can be adapted to individual machines or complete production lines and provided for specific activities, short-term requirements or extended periods according to customer needs.
When to choose Production Support & Embedded Engineer
Production Support & Embedded Engineer can be particularly valuable when additional technical expertise is required directly alongside your production team, including:
- New equipment installations and challenging production start-ups
- Highly automated lines and applications involving advanced technologies
- Changes in production personnel or situations requiring rapid skills development
- Critical production environments where high efficiency and operational continuity are essential
Discover our complete range of Services
Get in touch
