Easy Contact
Get technical support faster
When a machine stops or a failure affects production, response time becomes critical. IMA Easy Contact makes requesting technical assistance faster and easier, providing a dedicated app that helps users connect with IMA support and restore production as efficiently as possible.
What is IMA Easy Contact?
IMA Easy Contact is a mobile application that allows users to create a technical support ticket in just a few steps.
The app establishes a direct communication channel with IMA experts and collects the information needed to start troubleshooting the issue immediately.
How does it work?
Scan the machine QR code
Launch IMA Easy Contact and scan the QR code available on the machine to identify the equipment requiring assistance.
Provide the required information
Complete the dedicated form with the machine details and a description of the problem.
Photos, videos and audio files can also be attached when useful to provide IMA specialists with additional information about the issue.
Receive support from an IMA expert
An IMA specialist gets in touch with your technician and provides guidance through the procedures that need to be carried out directly on site.
Note: The service does not include costs associated with IMA personnel involved in providing remote assistance.
Key features
Complete requests even when offline
The assistance form can be filled in without an active connection. Once the device is back online, the app automatically sends the request.
Serial number verification
Machine serial number control helps ensure that the equipment is correctly identified and that the service ticket is assigned accurately.
Compatible with multiple devices
IMA Easy Contact can be used on both smartphones and tablets and supports iOS and Android devices.
Multilingual support
The app is available in multiple languages, making the service accessible to users worldwide.
Attach multimedia files
Photos, videos and audio recordings can be added directly to the request, providing additional information that can help accelerate the diagnostic process.
Benefits
Faster access to technical assistance
Immediate creation of technical support tickets combined with guidance from IMA experts helps reduce the time required to respond to issues and minimise production downtime.
A simpler support process
Requesting assistance requires only a few straightforward steps: scan the machine, complete the form and submit the request.
Ticket traceability
Users can monitor ticket status and consult previous requests, supporting more effective management of technical service activities.
Why choose IMA Easy Contact?
- Simple and intuitive user experience for requesting technical support.
- Direct communication with IMA technical experts when assistance is required.
- Multi-device and multilingual compatibility to support users across different operating environments.
- Designed to reduce production interruptions by making access to technical assistance faster and easier.
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