Documentation
Knowledge and technical information, whenever you need it
A complete knowledge resource supporting your machines throughout their lifecycle.
In automated manufacturing, technical documentation plays an essential role in effective machine operation, maintenance and support. IMA combines traditional documentation with digital tools to provide customers with information that is accessible, reliable and continuously updated.
Whether users rely on printed manuals or digital resources, the information they need remains available to support everyday activities throughout the installed base.
Printed and digital documentation working together
When a new machine is delivered, customers receive a complete set of printed technical documentation designed to support installation, operation and maintenance from the beginning.
The documentation includes:
- Instruction manuals
- HMI guides
- Functional specifications
- Technical drawings
Alongside traditional documentation, IMA provides access to a digital ecosystem through the IMA Smart Service Suite App and the IMA Customer Service Portal.
These platforms allow users to search and download technical content while keeping documentation aligned with the machine over time. When modifications or upgrades are introduced, the corresponding digital documentation is automatically updated.
What technical documentation is available?
Digital resources are organised according to machines, lines and individual components, allowing users to find the information relevant to their equipment.
Available content includes:
Interactive manuals
Step-by-step information supporting operators throughout machine procedures.
Schematics and diagrams
Access electrical, pneumatic and refrigeration diagrams linked to the relevant physical components.
Technical datasheets
Consult information about third-party components, with the possibility to search by brand and model.
Training content
Access learning resources including troubleshooting guides and maintenance walkthroughs.
Spare parts catalogues
Navigate spare parts information and export the required data to support procurement activities.
Project archives
Consult historical project information and validation records from a dedicated archive.
Documentation is available through multiple formats, including PDF files, interactive web views and modules that can also be accessed offline.
Digital documentation gives operators direct access to the latest available technical information when and where it is required.
For example, when troubleshooting a production line during a night shift, an operator can access the latest version of the relevant manual from a tablet on the shop floor, search for a component, consult its datasheet and view the corresponding training video.
The same digital environment can support other everyday activities:
- When preparing for a format change, an operative guide already saved among the user's favourites can be accessed immediately.
- When preparing a spare parts order, the required list can be exported directly from the catalogue and shared with the purchasing team.
In this way, documentation supports not only access to technical information, but also decision-making, training and continuous improvement.
IMA Smart Service Suite App
Available for Windows, Android and iOS, the IMA Smart Service Suite App provides mobile access to technical documentation and includes 3D navigation and annotation tools.
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IMA Customer Service Portal
The IMA Customer Service Portal provides a centralised web environment where customers can:
- Manage their installed base
- Access technical documentation
- Receive notifications when documentation is updated
The two platforms are designed to operate together, making documentation accessible whether users are working in the office, directly on the production floor or from another location.
In production environments where rapid access to accurate information is essential, outdated or unavailable documentation can increase the risk of delays, operational errors and safety issues.
IMA's documentation approach addresses these requirements through:
- Real-time documentation updates
- Version control and complete traceability
- Secure access for authorised users
- Integration with service, training and technical support tools
Rather than remaining a static collection of technical files, documentation becomes a dynamic resource that evolves together with the equipment and supports day-to-day operations.
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