Your IMA Automation equipment, all in one place.

Get a clear and up-to-date overview of your installed machines and production lines through one intuitive digital environment.

The IMA Customer Service Portal allows you to:

• access your machines and lines from a single interface
• view the active services linked to each piece of equipment
• assign customized names to machines and lines for easier identification
• keep information about your installed base organized and readily available

A simple way to maintain full visibility of your equipment and quickly access the information you need.

The technical information you need, whenever you need it.

The IMA Customer Service Portal is the standard digital channel for technical documentation supplied with new IMA machines. Documentation related to previously installed equipment can also be made available upon request, creating a centralized point of access for your technical files.

This means less time spent searching for documents and easier access to the latest available information for your equipment.

Key advantages include:

• access to the latest available version of technical documentation
• documents ready for download whenever required
• secure and centralized management of technical files
• faster retrieval using dedicated search tools and filters

Easy Search

Dedicated filters and intuitive search functions help you quickly locate the machine documentation and technical information you are looking for.

Technical support when production needs it most.

Unexpected technical issues can affect both productivity and production continuity. Fast access to specialized support makes the difference.
Through the dedicated Service Desk ticketing system, you can connect with IMA technical expertise, submit support requests and manage technical issues through a structured assistance process.
The objective is clear: help identify and resolve issues efficiently, reducing the impact of unplanned downtime and supporting a faster return to normal production conditions.

Reliable access to the components your equipment needs.

Effective spare parts management plays an important role in maintaining machine availability and supporting continuous production.
IMA provides dedicated digital tools and service processes to help you identify the components required for your equipment, submit requests and manage purchasing and fulfilment more efficiently.
A streamlined approach designed to simplify spare parts management throughout the lifecycle of your machines.

Develop skills. Get more from your equipment.

Machine performance is closely linked to the knowledge and expertise of the people who operate and maintain it.

IMA training services help your teams build and continuously develop the competencies required to operate equipment effectively, manage processes efficiently and support high standards of production performance and product quality.

Build a training programme around your needs:

• Training Mode: choose between instructor-led sessions with IMA specialists and digital learning through the Skillgate e-learning platform
• Content & Users: define learning paths according to the roles, skills and competencies your organization wants to develop
• Tools & Technologies: make use of dedicated solutions designed to make training more effective and engaging

A flexible learning approach that evolves together with your people, equipment and production requirements.

Keep your equipment aligned with changing production requirements.

Production requirements evolve over time. Your equipment can evolve with them.

Through the IMA Customer Service Portal, you can submit change parts requests using dedicated forms, enter the relevant product information and follow the progress of your request throughout the process.

IMA Automation can also support the evolution of your installed equipment through:

• upgrades that introduce new functions or capabilities
• revamping projects aimed at replacing obsolete components
• technical inspections and assessments of existing equipment
• specialized assistance during machine revision activities

A lifecycle-oriented approach that helps preserve the value and effectiveness of your equipment as production requirements change.

Maintain performance. Reduce unexpected interruptions.

Regular maintenance is essential to preserve equipment efficiency, product quality and production continuity over time.

IMA's programmed maintenance services give you access to specialized technical expertise and maintenance activities tailored to the condition and requirements of your equipment.

Services can include:

• scheduled equipment inspections
• sanitary checks
• preventive maintenance activities
• routine service interventions
• technical assessments of machines and auxiliary systems

A structured maintenance programme can help you anticipate potential issues, maintain consistent equipment performance and reduce the risk of unexpected downtime.

Contact your IMA representative to explore a maintenance programme tailored to your installed base.

Use equipment data to identify new opportunities for improvement.

Production and machine data can provide valuable insights into equipment behaviour, process efficiency and overall operational performance.

Through remote monitoring, analytics and specialized consulting, IMA helps transform available data into useful information for operational decision-making.

Our services can support you in:

• remotely monitoring equipment and production performance
• accessing detailed operational information and reports
• identifying potential areas for process optimization
• improving machine and line efficiency
• supporting continuous performance improvement

A data-driven approach helps turn information from your equipment into actionable insights, opening new opportunities to improve manufacturing performance.