Spare Parts Services
Supporting equipment performance with the right spare parts strategy.
Effective spare parts management plays a key role in keeping automated equipment and production lines performing reliably over time. It requires a proactive approach: understanding which components are essential, planning maintenance needs in advance and ensuring that the right parts are available according to operational and production priorities.
IMA Spare Parts Services offer IMA AUTOMATION customers a comprehensive range of solutions covering every stage of the equipment lifecycle, from the initial supply of components to planned maintenance, critical spare parts management and support in addressing component obsolescence. By combining in-depth knowledge of IMA equipment with detailed component information and dedicated supply solutions, we help customers and preserve the value and performance of their equipment over time.
Premium Delivery
When selected spare parts are needed quickly, IMA Premium Delivery provides a dedicated fast-track channel with priority processing. Eligible components are identified in advance and managed through dedicated supplier networks and inventory policies.
Value & Benefits
- Faster spare parts delivery and restocking
- Priority supply for selected components
- Reduced production downtime
- Smart management through an easy-to-consult list
Spare Parts Packs
First Supply Pack
The IMA Spare Parts First Supply Pack provides customers with an initial selection of spare parts delivered together with their new production equipment. Before shipment, the recommended list can be reviewed with IMA specialists and adapted to the customer's specific operating conditions and production needs. The selected components are then supplied with the line, making essential spare parts available from the very beginning.
Fixed Pricebook
With the IMA Spare Parts Fixed Pricebook, customers can identify a defined portfolio of spare parts and establish the corresponding purchasing prices for an agreed period, for example six or twelve months. This provides greater predictability of purchasing conditions and can streamline automatic stock replenishment by removing the need to request a quotation for each individual order.
Preventive Maintenance Pack
Designed to support a more proactive approach to equipment maintenance, the IMA Preventive Maintenance Pack identifies the spare parts recommended for scheduled maintenance activities. Customers gain advance visibility of the components required at different maintenance intervals, creating a solid basis for the subsequent implementation of the relevant Service Level Agreement and Maintenance Plan.
Electrical Obsolescence Service
As electrical technologies evolve, some of the components installed on existing equipment may become obsolete. The IMA Spare Parts Electrical Obsolescence Service analyses the electrical components installed on a machine or production line and identifies those affected by obsolescence. For each component detected, customers receive information on the appropriate replacement solution.
Emergency Level I Pack
Certain machine components can have a major impact on production continuity when unexpected failures occur. The IMA Emergency Level I Pack focuses on these critical parts, helping customers determine which components should be kept in stock at their own facility. Having them immediately available can simplify maintenance interventions and help minimise equipment downtime.
Smart Spart Parts management platforms
Manage your Spare Parts needs through the Customer Service Portal
The IMA Customer Service Portal gives customers a dedicated digital environment for accessing After Sales services, including spare parts support. By connecting installed equipment with the wider IMA service ecosystem, the portal provides a straightforward digital channel for managing spare parts requirements and related service activities. Find out more about the Customer Service Portal
MyIMA Spare Parts A faster, simpler way to order your spare parts
MyIMA Spare Parts is IMA's dedicated e-commerce platform for spare parts, giving customers online access to original IMA components together with up-to-date information on products and availability. Accessible 24/7, MyIMA Spare Parts makes it possible to verify component availability and pricing, generate offers and place orders using a streamlined digital process. Its intuitive catalogue helps users identify the parts associated with their specific equipment or search directly by part code. Interactive drawings further simplify component identification by linking individual parts to the corresponding detailed information.
Smart Service Suite App Spare parts information, right where your equipment operates
The IMA Smart Service Suite App brings spare parts information directly onto the production floor, enabling operators to access it close to the equipment whenever needed. Through the interactive Spare Parts Catalogue, users can navigate the machine intuitively to identify the components they need, build customised spare parts lists and export or share them with the appropriate internal teams. This digital approach makes component identification easier, reduces the time required to manage spare parts requests and helps create a more direct path from part identification to the purchasing process.
A lifecycle approach to spare parts management
From defining the right spare parts supply for new equipment to planning future maintenance, managing critical stock, simplifying purchasing and addressing component obsolescence, IMA Spare Parts Services give IMA AUTOMATION customers a structured approach to spare parts management throughout the life of their equipment.
Find the right spare parts solution for your equipment
Share your equipment and production requirements with our specialists. The IMA team can help you define the spare parts strategy that best supports your operational and maintenance needs.
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