Digital Services
At IMA Automation, we understand that after-sales support is crucial to maintaining seamless production operations. That's why we've developed a comprehensive suite of digital services designed to provide clients with fast, efficient, and reliable support. Our goal is to ensure maximum uptime and optimize your production processes, so you can focus on growing your business with confidence.
H24/7 Support
IMA offers 24/7 assistance to address client needs anytime, anywhere. A dedicated team of experts is always ready to provide real-time support, ensuring quick resolution of issues and minimizing production downtime. This continuous service guarantees that clients are never left without the assistance they need.
Remote monitoring and support
Leveraging advanced digital tools, IMA enables remote monitoring and diagnosis of production equipment. This allows technicians to identify and resolve issues without the need for on-site visits, saving time and costs while ensuring maximum uptime.
Customer Service Portal and Smart Service Suite APP
IMA’s comprehensive digital platforms allow clients to manage their entire machine fleet effortlessly. The Customer Service Portal and Smart Service Suite APP provide access to a wide range of platforms and contents machines focused. These tools ensure clients have everything they need for effective fleet management at their fingertips.
MyImaSpareParts
MyImaSparePartsThis dedicated portal simplifies the management of spare parts. MyImaSpareParts allows clients to easily identify, order, and track the delivery of parts for their equipment. With its user-friendly interface, the portal streamlines inventory management and ensures that replacements are always available when needed.
Digital Training
IMA provides comprehensive training programs in various formats to suit every need: • Classroom: in-person training sessions led by expert instructors. • E-learning: online modules accessible anytime, anywhere. • On-machine: practical, hands-on training with IMA-certified instructors, conducted directly on production equipment.
IMA Easy Contact
Simplify service requests with IMA Easy Contact. By scanning a QR code located on the machine, clients can instantly open a support request. This intuitive system speeds up communication and ensures rapid resolution of technical issues.
Others Digital Solutions
