In the past, FAT was an activity that had to take place in the factory. But today, with the help of advanced communication technologies, FAT can also be performed remotely. Through dedicated platforms, IMA is able to offer the opportunity to carry out the checking procedures of the plant testing without the on-site presence of the commissioning technicians. Through streaming mode, the customer actively interacts by participating in online webinars equipped with all the most advanced tools. A live connection is activated between the IMA production plants and the customer’s technical staff connected remotely, ensuring continuity of operations.

IMA Remote Assistance Solutions are the IMA Digital products aimed at providing remote support and restoring production quickly. Through the selected tools, an IMA operator will be able to promptly help solve technical problems occurring on the machine, remotely. IMA Remote Assistance Solutions guarantee:

• Remote support to the operator on-site in real-time.
• Immediate response to emergencies.
• Greater efficiency in technical assistance.
• Opportunity to record/archive solutions found for subsequent use.

Through the IMA Smart Suite Suite APP, IMA customers have full access to a wide range of services, tools and indications to facilitate and simplify the production activities, speed up and improve the management of the systems, obtain a more advanced final quality of the product.

• Inclusion of a number of core services in a unified application.
• Effective support for problems that cannot be solved independently.
• Documentation accessible from a single platform, always updated.
• Simplification of spare parts research and procurement.

IMA H247 is the APP dedicated to the opening of tickets to receive technical assistance more quickly, and reactivate production in a short time. The APP is simple and immediate:

• Open the APP and scan the QR Code on the machine.
• Fill in the form with all the plant-related details (attach audiovisual content as well).
• The IMA expert will contact the appropriate technician, to perform all the different procedures together on the machine.

IMA Customer Service Portal is available 24/7 with a simple click from any place with a web connection. The use of the Customer Service Portal allows the customer to achieve numerous advantages.​

• An efficiency increase in the management of the installed base through the use of a single tool.
• Download updated line/machine documentation.
• New request opening to solve problems on the equipment.
• Standardization of spare parts and upgrade requests through a formalized process and specific ticket forms.