A production must be managed and maintained at its best.
IMA Group hascreated a Suite of Services, Platforms and Applications,
able to enhance the management of the installed machinery, improve the
interaction and facilitate the use of production facilities.
The most advanced technology, with the support of Immersive Realities,
allows to further improve the quality of the final product and
guarantees a training aimed at maintaining high production levels.
A production must be managed and maintained at its best.
IMA Group hascreated a Suite of Services, Platforms and Applications,
able to enhance the management of the installed machinery, improve the
interaction and facilitate the use of production facilities.
The most advanced technology, with the support of Immersive Realities,
allows to further improve the quality of the final product and
guarantees a training aimed at maintaining high production levels.
In the past, FAT was an activity that had to take place in the factory. But today, with the help of advanced communication technologies, FAT can also be performed remotely. Through dedicated platforms, IMA is able to offer the opportunity to carry out the checking procedures of the plant testing without the on-site presence of the commissioning technicians. Through streaming mode, the customer actively interacts by participating in online webinars equipped with all the most advanced tools. A live connection is activated between the IMA production plants and the customer’s technical staff connected remotely, ensuring continuity of operations.
IMA Remote Assistance Solutions are the IMA Digital products aimed at providing remote support and restoring production quickly. Through the selected tools, an IMA operator will be able to promptly help solve technical problems occurring on the machine, remotely. IMA Remote Assistance Solutions guarantee:
Through the IMA Smart Suite Suite APP, IMA customers have full access to a wide range of services, tools and indications to facilitate and simplify the production activities, speed up and improve the management of the systems, obtain a more advanced final quality of the product.
IMA H247 is the APP dedicated to the opening of tickets to receive technical assistance more quickly, and reactivate production in a short time. The APP is simple and immediate:
IMA Customer Service Portal is available 24/7 with a simple click from any place with a web connection. The use of the Customer Service Portal allows the customer to achieve numerous advantages.